Introduction
At Halawi Media Private Limited, we create stories that live forever. We value the trust our clients & partners place in us and are committed to handling every partnership with transparency, fairness, and respect for the creative and logistical work involved.
We understand that plans can evolve. This policy outlines how we approach cancellations and refunds for our film, video, and media production services in a way that protects both your investment and the commitments we make on your behalf.
Cancellation Requests
All cancellation requests must be submitted in writing via email to our projects team. We will acknowledge your request within 48 business hours and discuss the next steps with you personally.
We strongly encourage open conversation before formal cancellation since many projects can be paused, rescheduled, or creatively adjusted to avoid unnecessary loss for either side.
Before Project Commencement
If you cancel after making an advance payment but before we have started significant pre-production work or made any non-recoverable commitments to vendors, crew, or locations, you will be eligible for a refund of the advance less a 10% administrative fee.
This covers the time, discussions, and resources we have already invested in understanding and preparing for your project.
Once Planning or Work Has Begun
Film and media productions involve careful planning, creative development, and advance bookings. Once we have started work or entered into commitments on your behalf, the following applies:
- You will be charged for all work already completed (pre-production, creative development, planning, etc.).
- Any payments made toward vendor bookings, talent fees, location holds, equipment, or other third-party costs that cannot be fully recovered will be treated as non-refundable.
- We will refund the remaining balance of your payment after deducting only the reasonable costs we have actually incurred in good faith for your project.
We will only deduct costs we have incurred on your project. Any applicable deductions will be communicated to you.
Our Approach
We are always happy to work with you to find the best possible outcome, whether that means adjusting timelines, revising scope, or exploring alternative solutions. Our priority is maintaining a strong, respectful partnership.
We never aim to profit from cancellations. Our only goal is to cover the real costs and time we have committed to your vision.
Force Majeure & Unforeseen Circumstances
Film and media productions can be affected by events beyond our reasonable control, including but not limited to adverse weather, natural disasters, government restrictions, talent unavailability due to illness or emergency, equipment failure, strikes, or other unforeseen circumstances.
In such cases, we will inform you immediately and work together in good faith to reschedule, adjust the scope, or find an alternative solution. Neither party will be held liable for delays or non-performance caused by these events. Any refund, if applicable, will be handled fairly after accounting for costs already incurred.
Refund Processing
Approved refunds will be processed back within 7 to 14 business days to the original payment method or bank details provided by you. Please allow additional time for your bank or payment provider to reflect the credit.
In the unlikely event that we are unable to process your refund due to a technical error or issue beyond our control, we will complete the refund as soon as possible.
Project Agreements
Every project we undertake is governed by a detailed project agreement that outlines specific milestones, payment schedules, deliverables, and cancellation terms. In case of any conflict between this general policy and your signed project agreement, the terms of the signed agreement shall prevail.
Contact
Have questions or need to discuss your project? We’re here to help. Reach out to us. We believe in honest conversations and fair resolutions.